Purchase Policy

Please review our purchase policy below. For questions please contact sales@mtnfog.com.

Purchase Methods

We accept VISA, MasterCard, Discover, and American Express credit cards. To purchase via fax or telephone please contact us.


For one-time purchases or annual subscriptions purchased through us, a refund of the full purchase price is available upon request for up to 30 days after the date of purchase or until an on-site consultation has been scheduled, whichever comes first. After 30 days or an on-site consultation has been scheduled no refunds will be offered. To request a refund please email sales@mtnfog.com and include your transaction or subscription ID and the reason for requesting a refund. We may offer technical support if your reason for requesting a refund is something that can be addressed and resolved.

For recurring monthly subscription purchases purchased through us, a refund of the initial payment is available upon request for up to 30 days after the date of purchase. After 30 days, no refunds will be offered but you can cancel your subscription at anytime. Once cancelled, your subscription will remain active for the remainder of the payment term. To cancel your subscription please contact us at sales@mtnfog.com and include your subscription ID.

For subscriptions purchased through the AWS, Azure, or Google Cloud marketplaces the purchase will be subject to the terms and conditions of the cloud marketplace. Please refer to the cloud marketplace for details on refunds and cancellations.

Technical Support

We offer priority email technical support for customers with an active subscription whether purchased through us or through the AWS, Azure, and Google Cloud marketplaces. Our priority email technical support is handled by our online helpdesk ticketing system. We strive to acknowledge and begin work toward resolution for all tickets received within one business day (Monday to Friday excluding holidays). To contact our support team please email support@mtnfog.com or visit our helpdesk.

On-site Consultations

For subscriptions that include complimentary on-site consultation, upon request we will send a qualified engineer to your place of work for purposes of development support or consultations regarding how we can improve our products and services to help your organizations meet your needs. Please request the on-site consultation in advance to allow for scheduling and to find a day ideal for everyone. The on-site consultation must take place during the subscription period.

For subscriptions that do not include on-site consultations or a subscription managed through the AWS, Azure, or Google Cloud marketplaces, an on-site consultation can be purchased separately. Please contact us for more information.

COVID-19 Update for On-site Consultations

Unfortunately, due to the COVID-19 pandemic our team is currently not utilizing air travel for on-site consultations. Please contact us to discuss your location and logistics. We plan to resume air travel once it becomes safer to do so.

New Versions

You are eligible to receive all new product versions released during the term of your subscription. Please follow us on Twitter, LinkedIn, or subscribe to our newsletter to be notified of new product versions.


For your security we do not store your payment information. We have partnered with a trusted third-party for secure processing and storage of e-commerce transactions.